Privacy Policy


This Privacy Policy governs the collection, processing, and use by us of the Personal Information that you provide us when accessing or using a website (from now on – the “Website”) and any products or services offered by us (from now on – “Services”).

“Personal Information” refers to information identifying an individual, such as name, address, e-mail address, financial information, and banking details. “Personal Information” does not include anonymized and aggregated data that does not identify a specific user. We are committed to protecting and respecting your privacy. The purpose of this Privacy policy is to describe:

  • The types of Personal Information we collect and how it may be used.
  • How and why we may disclose your Personal Information to third parties.
  • The transfer of your Personal Information.
  • Your right to access, correct, update, and delete your Personal Information.
  • The security measures we use to protect and prevent the loss, misuse, or alteration of Personal Information.
  • Our retention of your Personal Information.
  • This Privacy policy also covers some basics of using cookies; however, please see our Cookie Policy for more details.

We control the ways of collecting your Personal Information and determine the goals for which We use Personal Information. We are a “data controller” within the meaning of the General Data Protection Regulation (EU) 2016/679 (from now on referred to as “GDPR”) and other applicable European laws about data protection.


Collection and use of personal information.


a)Personal information we collect.

We collect the following personal Information:

  • Contact information, such as name, home address, and e-mail address.
  • Account information, such as username and password.
  • Financial information, such as bank account numbers, bank statements, trading activity and history, commissions charged, etc.
  • Identity verification information, such as images of your government-issued ID, passport, national ID card, driving license, or other documents requested by our compliance department.
  • Residence verification information, such as Utility bill details or similar data.
  • Other information obtained during our KYC procedures, such as information about your financial state and source of funds.

We also automatically collect specific computers, devices, and browsing information when you access the Website or Services. This information is aggregated to provide statistical data about our users’ browsing actions and patterns and does not personally identify individuals. This information may include:

  • The information about the computer or mobile device you use to access our website, including the hardware model, operating system and version, the web browser you use, IP addresses, and other device identifiers.
  • Website usage information, the server log information, which may include (but is not limited to) your login details, the date and time of visits, the pages viewed, your IP address, time spent at our website, and the websites you visit just before and just after our website.
  • The bandwidth upload and download speeds, free and used storage space on your device, and other statistics.
  • We may automatically capture, store, and otherwise process information about you even if you abandon completing an online application or registration form.

We may automatically capture, store, and otherwise process information about you even if you abandon completing an online application or registration form.


B)Use of cookies and similar technology.

The Website uses Cookies. Cookies are small text files placed on your computer by websites you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the site’s owners. Cookies are typically stored on your computer’s hard drive.

Our website uses Cookies to enable you to use the Website, the Services we offer, and the materials on the Website. Cookies are also used to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our website.

For detailed information on the cookies we use and their purposes, see our Cookie policy.


c)How we use your personal information.


We may use your Personal Information to:

  • Process your transactions. We will process your Personal Information only for the purpose(s) for which it has been provided to us.
  • Fulfill our legal or regulatory requirements.
  • Verify your identity by the applicable legislation and our Anti Money Laundering policy, as well as address other law enforcement needs. We may also share your information with other financial institutions and with tax authorities if we require such actions due to any applicable legislation.
  • Detect, investigate, and prevent fraudulent transactions or unauthorized or illegal activities.
  • Protect our rights and property.
  • Personalize your Services experience.
  • Analyze Website usage and improve our Website and Website offerings. Analyzing and tracking data to determine the usefulness or popularity of certain content and to better understand the online activity of our website users.
  • Help us respond to your customer service requests and support needs, answer your inquiries, or respond to your communication.
  • Contact you about Services. Your email address may be used to communicate information and updates related to your use of the Services. We may also occasionally share technical notices, support or administrative notifications, company news, updates, promotions, and related information relating to similar products and Services we provide.
  • Administer a contest, promotion, survey, or other features, as will be more explained on the Website.
  • Link, connect, or combine Personal Information we collect from or about you with other Personal Information.
  • Carry out any other purpose or reason for collecting the Information.

We do not perform behavioral tracking of a customer’s activities on our website or across different Websites, nor do we allow third-party data collection through our services. If you wish to stop receiving marketing communications from us, please contact us at to opt out.



We may disclose your Personal Information to third parties and legal and regulatory authorities and transfer your Personal Information as described below:


a)Disclosures to third parties.

In processing your transactions, we may share some of your Personal Information with our third-party service providers who help with our business operations. Your information will not be sold, exchanged, or transferred with any third parties without your consent, except to provide Services or as required by law. By using Website or Services, you consent to disclosing your Personal Information as described in this Privacy policy. Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses. Our third-party service providers are contractually bound to protect and use such information only for the purposes it was disclosed, except as otherwise required or permitted by law. We ensure that such third parties will be bound by terms no less protective than those described in this Privacy policy or those we are subject to under applicable data protection laws.


b)Disclosures to legal authorities.

We may share your Personal Information with law enforcement, data protection authorities, government officials, and other authorities when:

  • Compelled by subpoena, court order, or other legal procedure.
  • We believe the disclosure is necessary to prevent physical harm or financial loss.
  • Disclosure is necessary to report suspected illegal activity.
  • Detect, investigate, and prevent fraudulent transactions or unauthorized or illegal activities.
  • Disclosure is necessary to investigate violations of this Privacy policy or our agreement with you.


c)International transfers of personal information.

We store and process your Personal Information in data centers worldwide, wherever our facilities or service providers are. As such, we may transfer your Personal Information between such data centers. Such transfers are undertaken by our legal and regulatory obligations and are performed only via protected channels.


d)Other circumstances for disclosure of personal information.

We also can disclose your Personal Information in the following circumstances:

  • With your consent or at your instruction. Certain information you may choose to share may be displayed publicly, such as your username and any content you post when you use interactive areas of our website, like our online forums.
  • With our current or future parent companies, affiliates, subsidiaries, and other companies under common control or ownership with us or our offices internationally. We ensure that listed parties will be bound by terms no less protective than those described in this Privacy policy or those we are subject to under applicable data protection laws.
  • If the sharing of Personal Information is necessary to protect our rights and property, or rights and parcel of the above listed current or future parent companies, affiliates, subsidiaries, and other companies under common control or ownership with us or our offices.
  • Detect, investigate, and prevent fraudulent transactions or unauthorized or illegal activities.
  • Disclosure is necessary to investigate violations of this Privacy policy or our agreement with you.



Occasionally, the Website may provide references or links to other websites (“External websites”). We do not control these External websites, third-party sites, or any content contained therein. You agree that we are in no way responsible or liable for External websites referenced or linked from our website, including, but not limited to, website content, policies, failures, promotions, products, services, or actions and any damages, losses, failures, or problems caused by, related to, or arising from those sites. External websites have separate and independent privacy policies. We encourage you to review the policies, rules, terms, and regulations of each site that you visit. We seek to protect the integrity of our site and welcome any feedback about External website information provided on our website.



You can exercise all the rights foreseen by legislation if this does not contradict the legal requirements for preventing money laundering and terrorist financing laws, our record-keeping obligations, etc.

You have the following rights:

  • the right to be informed that we’re processing your Personal Information and which data we are processing.
  • the right to data portability. In certain circumstances, you have the right to obtain all your Personal Information we store in a machine-readable format.
  • the right to object to the processing of your Personal Information.
  • the right not to be subject to automated decision-making, including profiling, if it doesn’t intervene in fulfilling the contract between you and us.
  • the right to access your Personal Information, to correct, update, and block inaccurate data.
  • the right to withdraw your consent to Personal Information processing.
  • the right to erase your Personal Information from our servers upon your justified request (a right to be forgotten).


To exercise these rights, contact us at

Within 40 days of receipt of your written request, we will provide you with your Personal Information, including the purposes for which it was used and to whom it was disclosed by applicable legislation. We reserve the right to request additional information from you, which may be necessary to provide the duly response to your request by relevant legislation, and you agree with such freedom. Also, suppose you wish to correct, update, and block inaccurate data. In that case, we have a right to request confirmation of correct data from you, for example, official documents containing such data.

Please note that if we cannot verify your identity by e-mail messages, at your application to the call center, or in the case of reasonable doubts concerning your identity, we may ask you to provide proof of identity, including by personal appearance in our office. This is the only way we can avoid disclosing your Personal Information to someone who can perpetrate your identity.

In some cases, we cannot change your Personal Information. Such a case can include when your personal information has already been used during the execution of any agreement or transaction or is specified in any official document, etc.

You have the right to withdraw consent to personal data processing. You may also exercise your right to be forgotten and erase your Personal information from our servers. In cases stipulated in Article 17 of GDPR, we will delete the Personal Information we process, except for the Personal Information which we are obliged to store according to the requirements set forth by the applicable legislation.

Please be advised that if you realize your right to withdraw consent to personal data processing or to be forgotten, we will not be able to provide you with our products or services. We have a special right to terminate all our current agreements with you with the application of the legal consequences of such termination, and you irrevocably acknowledge such right.

To withdraw your consent to personal data processing and exercise your rights to be forgotten, please get in touch with us at Furthermore, in this case, for safety reasons, we may request that you present your ID document directly at our office.



We use various security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, theft, unauthorized access, misuse, alteration, or destruction. These security measures include but are not limited to, Password-protected directories and databases.

Secure Sockets Layered (SSL) technology to ensure that your information is fully encrypted and sent across the Internet securely.

Limited access to hosting servers using 2FA and traffic encryption.

All financially sensitive and credit information is transmitted via SSL technology and encrypted in our database. Only authorized personnel are permitted access to your Personal Information, and these personnel are required to treat the information as highly confidential. The security measures will be reviewed regularly regarding new and relevant legal and technical developments.



We retain Personal Information for as long as necessary to fulfill the purposes described in this Privacy policy, subject to our legal and regulatory obligations. Through our record-keeping commitments, we will retain accounts and other Personal Information for at least five years after the termination of the respective agreement.



This Privacy policy may be revised, modified, updated, and supplemented at any time, without prior notice, at our sole discretion. When we change this Privacy policy, we will notify all users on our website and make the amended Privacy policy available.


To exercise all relevant rights, queries, or complaints to any data protection matter between you and us, please, in the first instance, contact our Data Protection Officer at